Every Delhi Brass piece is made by hand for a specific order and inspected before it leaves our workshop. For that reason we do not accept returns or exchanges.
The one exception: damage in transit
If your order arrives damaged, we will put it right. Please tell us within 5 days of receiving the item.
How to report damage
- Message us on WhatsApp or email yash@delhibrass.com within 5 days of delivery.
- Attach photographs of the damage, along with a photograph of the outer packaging as it arrived. The packaging often shows how the damage happened, so please photograph it before discarding anything.
- We will review and send you the return shipping details.
Sending the item back
The item must be returned in its original packaging, including all protective materials, fittings and components supplied with it. Pieces returned without the original packaging cannot be accepted, as they are unlikely to survive the journey back intact.
Please wait for our return shipping information before sending anything back. Items sent without prior confirmation cannot be processed.
What is not covered
- Change of mind, or a piece not suiting the room once installed
- Size, colour or finish preference
- Damage caused after delivery, or during handling and installation
- Natural variation in handmade finishes, solid brass, antique glass and hand-applied patinas, which differ piece to piece by nature
Before you order
If you are unsure about scale, drop, finish or how a piece will read in your room, speak to us first. We would far rather help you choose correctly than have a piece arrive that is not right. Send us the room dimensions and ceiling height on WhatsApp and our team will advise.