Returns are permitted within 3 days of delivery. Please contact us within this window to request a return and receive the return shipping instructions.
Return fee and your refund
A fixed return fee of 15% of the order value covers two-way shipping and restocking. This fee is deducted from your refund, so you receive 85% of the order value back. There is no separate deduction for outward or return shipping.
Our pieces are bulky, made-to-order items that require careful packing and handling, with substantial shipping costs in both directions. The return fee helps cover these transport costs, along with the inspection, handling and restocking of returned pieces.
How to request a return
- Message us on WhatsApp or email yash@delhibrass.com within 3 days of receiving your order, quoting your order number.
- Our team will share the return shipping instructions. Please wait for these instructions before sending the item back.
- Pack the item securely in its original packaging, including all protective materials, fittings and components supplied with it.
Damaged items
If an item arrives damaged, please contact us within 3 days of delivery and include photographs of the item and its outer packaging so our team can review the issue.
Before you order
For help choosing the right size, drop height, material or finish, share your room dimensions and requirements with our team on WhatsApp.